Delivery Lead Manager
- Accenture
- 2 - 7 years
- Mumbai
- 6 months ago
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Job Description
Skill required: Compensation & Benefits - Compensation Program Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do?
Key ResponsibilitiesAdvise & consult clients on future state Benefits organization design and target operating model Lead key strategic initiatives, driving Benefits Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations Provide end to end process expertise input to the process team s (Bl) during global design preparation & localization workshops Participate in the global & localization sessions and provide leading practice input in administering local processes Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles Provide input into the technology enablement (Benefits System) and assist in identifying automation opportunities and address process administration gapsProvide input, where needed on service delivery components needed for policy harmonization Participate in global design authority discussions and provide input to any service delivery components Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation Lead the training and service rehearsal activities & train BPO process SMEs Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps Lead ongoing continuous process improvement analyses and monitoring of process-specific KPls Ideate, test, and develop potential Analytics opportunities enabling creation of Client business valueProvide ongoing coaching to PMEs and the BPO process teams Design customized Benefits solutions & lead client workshops solution presentation and solution orals Extensive experience working across multiple 3rd party vendors/suppliers/carriers Exposure to regulatory reporting, laws, and country legislations Creating end to end Benefits outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution Work closely with transitions and Change management teams to ensure smooth transition of Benefits processes/activities to Accenture Program lead and project manage Benefits Consulting projects align resources for the project and ensure successful delivery and outcomes of the project Support/work with diverse, multi-cultural global teams to create HRO (Benefits) solutions for clients
What are we looking for?
Lead Hypercare and other Governance meetings for respective domainsGraduation in Human Resources (Preferably master s in human resources)Minimum 12+ years of experience in US/Canada Benefits consulting, solution, and deliveryStrong customer engagement skillsGlobal exposure know-how of different culturesEnd to End knowledge of HR functionGood analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Benefits and HR certifications highly preferred
Roles and Responsibilities: US Benefits TransformationUS Benefits ConsultingBenefits Technology ConsultingBenefits Operations ExperienceVendor/Supplier ManagementClaim ProcessingProfessional QualitiesGood oral and written communication skillsAbility to identify and effectively use resources Excellent customer service skills Operational Excellence skills Qualification Any Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Mumbai+ View Contact
Keyskills: customer service change management service delivery compensation operational excellence project management process design program management customer engagement process improvement pmp project support delivery management client interaction
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