Service Relationship Manager- Affluent Banking
- Indusind Bank
- 1 - 5 years
- Hyderabad
- 2 months ago
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Job Description
Job Summary :
To manage and impact improvement in the Affluent Clients Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry.
Responsibility Areas :
- Support in managing all Private Bank sales and service activities for the assigned region
- Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them
- Analyse clients cash, capital, and investment needs
- Monitor the performance of client accounts and suggest ways to improve returns
- Ensuring appropriate control framework is in place and operations risk are properly managed
- Automating key activities of the business to gain efficiency in delivery
- Streamlining of the digitization activities in the process
- Assure adherence to the guidelines set by the bank
- Ensure bank meets the audit, compliance regulatory requirements
- Gather latest Market intelligence and track benchmark against best practices in competitor banks
- Manage and improve the customer journey and partner experience to differentiate the bank from competition
- Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency
- Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
Preferred Skill Set :
- Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role
- Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value
- Excellent communication, analytical & reviewing skills
- Inter-personal coordination & Team Player
- Previous exposure to CRM systems and Finacle is a critical skill.
- Excellent ability to use Excel and PowerPoint
Interested prospects can share across their profiles to ma************a@in*****d.com or can reach out to me on 782083828
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: Indusind BankLocation(s): Hyderabad
Keyskills: Branch Operations Service Excellence Service Delivery Service Improvement Service Operations Management Banking Operations Service Delivery Management Customer Service Management Service Operations IT Service Delivery
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