Consultant @ HCLTech

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Consultant

HCLTech
11 - 20 years
Madurai
5 months ago
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Job Description

Role & responsibilities

(1.) To adhere to quality standards, regulatory requirements and company policie

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management

(6.) Work on value adding activities such Knowledge base update & management,

Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Freshers

Contact Details:

Company: HCLTech
Location(s): Madurai

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Keyskills: Asset Management IT Asset Management Hardware Asset Management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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HCLTech

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and...

Consultant @ HCLTech

Home > IT Infrastructure Services

Consultant

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Contact Details:

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