Manager - Content Review - Ops Lead - English
- Genpact
- 5 to 9 Yrs
- Hyderabad
- 6 months ago
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Job Description
- The role of Manager, Content Moderation Ops Lead at Genpact involves actively using internet and online applications to identify areas for operational improvement. The responsibilities include responding to customer inquiries, resolving people issues, leading operations, meeting people management metrics, driving continuous improvement initiatives, developing measurement systems, communicating with customers, setting team goals, coaching and mentoring, and leading process transformations. The qualifications required for this role include a graduate degree, relevant BPO/KPO experience, team management experience, customer management exposure, English fluency, flexibility to work in a 24*7 environment, and preferred skills in analytics, communication, lean six sigma, client calls, and MS-Office proficiency. The position is based in India-Hyderabad and is a full-time role with a focus on operations.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Manager - Content Review - Ops Lead - EnglishContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: Operations Customer Management Lean Six Sigma Service Delivery Communication Skills Team Management Analytical Skills Interpersonal Skills Content Moderation
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