Gold Loan officer/Senior Officer/ Loan Manager/Senior Loan Manager
- Muthoot FinCorp (MFL)
- 1 - 6 years
- Delhi, NCR
- 6 months ago
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Job Description
Main Task
1. Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
2. Source new customers through BTL marketing and customer calling
Areas of Responsibility
Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction
a. Promptly travel to and from the customers home while safely handling the gold in transit
b. Carry out GLFH transaction while strictly adhering to process and policies
c. Maintain high level of customer satisfaction
d. Gold appraisal
Generating leads for GLFH
a. By conducting BTL marketing
b. Call inactive and other prospective customers
c. Responsible for conversion of leads generated
KRA
a. Adherence of timeliness (fulfilling the appointment within a specified time)
b. Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
c. Quality of service
d. Number of leads generated through customer visit/calls and conversion %
Job Classification
Industry: NBFCFunctional Area / Department: Sales & Business DevelopmentRole Category: BD / Pre SalesRole: Business Development Manager (BDM)Employement Type: Full timeContact Details:
Company: Muthoot FinCorp (MFL)Location(s): Delhi, NCR
Keyskills: Gold Loan Gold Sales Gold Appraiser Lead Generation Cross Selling Field Sales Gold Loan Operations Field Work Gold Valuation sales
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Muthoot FinCorp (MFL)
\n\nMacquarie is a global financial services group operating in 32 markets in asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
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