Delivery Lead
- Bahwan CyberTek
- 12 - 15 years
- Chennai
- 6 months ago
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Job Description
Domain: BFSI (Banking, Financial Services), Regulatory Technology (RegTech)
Key Responsibilities:- Project Delivery Management:
- Lead and manage the planning and execution of multiple projects, ensuring timelines, deliverables, and quality standards are met.
- Develop and implement processes and procedures to ensure efficient and effective project delivery.
- Risk Management:
- Identify potential operational and delivery risks and develop mitigation strategies to ensure smooth project execution and service levels are maintained.
- Governance and Strategy Implementation:
- Contribute to the development of systems, processes, and procedures for governance initiatives.
- Communicate the outcomes to ensure the adoption of new policies, processes, and systems across the business unit.
- Reporting and Documentation:
- Prepare briefings, submissions, and presentations to support project/program delivery.
- Develop business cases and provide routine and ad hoc reports on operational performance, identifying trends, forecasts, and risks requiring management intervention.
- Stakeholder Management:
- Cultivate and maintain relationships with key decision-makers and stakeholders within the banking sector.
- Collaborate with cross-functional teams to ensure seamless delivery of solutions to clients.
- Client Relationship Management:
- Maintain positive relationships with clients, ensuring their needs are met and providing regular updates on service delivery.
- Address client inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Service Delivery Coordination:
- Coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
- Track and monitor service performance, identify areas for improvement, and implement necessary changes.
- Compliance with Service Level Agreements (SLA):
- Ensure that all SLAs are met and services provided meet required quality standards.
- Ensure onsite engineers maintain SLAs.
- Budget and Resource Management:
- Manage project budgets, ensuring effective resource allocation and keeping costs within budget.
- Team Management:
- Build, maintain, and lead high-performing teams while fostering a positive and collaborative work environment.
- Account Management:
- Monitor and report the performance of key accounts regularly.
- Responsible for achieving and maintaining high Customer Satisfaction (CSAT) scores.
- Vendor and Procurement Management:
- Manage third-party vendor and procurement cycles, ensuring vendors supply quality deliverables regularly.
- Address any discrepancies in vendor performance.
- Business Development and Product Knowledge:
- Identify and cultivate business opportunities from existing customers.
- Maintain a deep understanding of BCT Digital's RegTech products and their competitive positioning in the market.
- Education:
- Bachelor's degree in Engineering or MCA.
- Experience:
- 12-15 years of experience in project delivery with a proven track record of achieving and exceeding project delivery goals.
- Skills:
- Excellent communication, negotiation, and presentation skills.
- Strong ability to manage multiple projects and stakeholders effectively.
- Additional Requirements:
- Willingness to travel as required.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full timeContact Details:
Company: Bahwan CyberTekLocation(s): Chennai+ View Contact
Keyskills: risk management team management presentation skills service delivery project delivery resource management program delivery delivery leadership csat financial services budgeting resource allocation stakeholder management project execution
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