Customer Service Representative - BPO Voice Process
- Accenture
- 0 - 5 years
- Pune
- 5 months ago
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Job Description
Role : Customer Service Representative
Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process
Location : Bangalore,Pune,Mumbai
Shifts : US Shifts - Night shifts
- Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
- Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY.
- Exposure to US contact center preferable
- Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Good technical aptitude with an ability to learn quickly
Excellent verbal and written communication skill Experience Profile - Prior international BPO work experience preferred
Freshers acceptable
For more details Call 6366478*** or ni********a@tr****t.com
Refer Your Friends
Thanks & Regards
Nischitha A
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: AccentureLocation(s): Pune
Keyskills: BPO Semi Voice Voice Process International BPO International Voice Process International Voice International Process International Calling UK Process
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