Technical Associate - IT Support
- Genpact
- 1 to 5 Yrs
- Hyderabad
- 5 months ago
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Job Description
- Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. Driven by curiosity, agility, and the goal of creating lasting value for clients, we are focused on shaping a better future. Our purpose is to relentlessly pursue a world that works better for people. We cater to leading enterprises, including Fortune Global 500 companies, by leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Technical Associate - IT Support. As a Technical Associate, you will be responsible for providing 24x7 Level 1 IT Service Desk support through various channels such as Phone, Chat, Email, Voicemail, and Web (Self-service). Your duties will include incident, query, and service request management and monitoring, along with initial remote desktop support, user access management, password reset, Windows and OS support, and more. Additionally, you will be tasked with reviewing and maintaining the internal Service Desk Support/knowledge Base, implementing and maintaining self-service/self-help resources and services, and reporting on known outages and service impacts. Qualifications we are looking for in potential candidates include a technology and service desk background, a graduation degree in any stream, ITIL certification, and multitasking skills. Preferred qualifications include good communication skills, familiarity with the ITIL framework, knowledge of administration and troubleshooting of Microsoft Operating Systems, installation and troubleshooting of software suites like Adobe and Microsoft Office, expertise in Active Directory administration, excellent troubleshooting skills, good interpersonal skills, and the ability to work effectively in a fast-paced environment. The Technical Associate role is based in India, specifically Hyderabad, and is a full-time position requiring a Bachelor's degree or equivalent. The job posting date is Feb 27, 2025, with an unposting date of Mar 30, 2025. If you possess the required skills and qualifications and are looking for a challenging opportunity in IT support, we encourage you to apply for this position.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Technical Associate - IT SupportContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: technology service desk ITIL communication skills Active Directory administration troubleshooting skills interpersonal skills
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