Help Desk Engineer(Face To Face interviews)
- ISSQUARED
- 2 - 4 years
- Hyderabad
- 8 months ago
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Job Description
- Support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems.
- Monitor incoming mails and auto-ticketing tools and ensure timely response and resolution to customers.
- Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
- Ensure that effective follow-up communication via mail and phone is delivered to keep the customer aware of the developments on his/her reported issue.
- Develop strong working relationships with on-site engineers and work together as a single team.
- Provide FCR to customer areas in as many of the following technical areas as possible:
- OS Installations, driver issues, printer issues.
- Mobile device management.
- Software installations, customer specific application issues.
- Grant/revoke access to infrastructure devices/services, applications.
- Network access, internet access, DNS, DHCP issues.
- Storage issues, backup and restore issues.
- Anti-virus and other endpoint system management issues.
- User account creation, management, basic AD issues, license management.
- Office 365, Exchange e-mail client management.
- Desktop & laptop hardware issues.
- Parts ordering and asset tracking.
- Patch management of desktops and servers.
- Excellent customer facing skills with fluency in written and spoken English.
interested candidates can share cv's to dp*****o@is*********c.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: ISSQUAREDLocation(s): Hyderabad+ View Contact
Keyskills: System Administration IT Helpdesk Desktop Support Hardware Support System Support
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\n\nAmantya Technologies is a leading USA-based product engineering and system integration company with operations in the USA, Canada and India (Gurugram, Bangalore & Nagpur). A global organization with proven expertise in next-generation technologies like 5G, IoT, AI ML, edge, and cloud service...
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