Hiring For Helpdesk Role Hiring For Technical Voice
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal
instructions.
Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance
Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft
certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and
Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an
advantage
Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills
Excellent communication
Any 1 Year US Technical Voice exp can apply
Fluency in English language
24*7 Shift
Grade 4 Salary upto 4.6 LPA + Variables +Shift allowance
Grade 5 Salary 5.6 LPA+ Variables +Shift Allowance
Salary max 30% hike + Night Shifts + Performance Bonus
One Side Cab
Excellent Communication Skill
Joining date 23rd May
Work From Office
Noida 144
Virtual Interview
Milki Bisht
Cell: +91 9151206***
mi********t@nl****h.in

Keyskills: IT Helpdesk US IT Service Desk Management Laptop Support MS Outlook Helpdesk Management IT Support Active Directory Service Now Ticketing Helpdesk Desktop Support IT Service Desk Help Desk Operations Remote Support Technical Helpdesk Ticketing Tools Service Desk
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