Vice President - Lean Digital Transformation
- Genpact
- 8 to 12 Yrs
- Hyderabad
- 5 months ago
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Job Description
- Genpact is a global professional services and solutions firm with a diverse workforce spread across multiple countries. Driven by curiosity, agility, and a commitment to creating value for clients, we work with leading enterprises worldwide, including Fortune Global 500 companies. Our purpose is to relentlessly pursue a world that works better for people, leveraging our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Vice President - Lean Digital Transformation (Customer Service / Contact Center). In this role, you will collaborate with the COO to design and implement transformation and continuous improvement agendas. You will work closely with delivery teams to identify and execute AI projects that drive value creation, leveraging mechanisms such as value-sharing and revenue assurance. Additionally, you will partner with service line experts to develop concrete solutions aimed at enhancing long-term capabilities in the Customer Service / Contact Center ecosystem. Your responsibilities will also include overseeing transformational and continuous improvement initiatives to achieve productivity goals, incubate new workflows, and enhance operational quality. You will be instrumental in driving operational excellence, governance, and transformation rigor to deliver short-term improvements and create long-term value. Accountability is key, and you will be responsible for ensuring the successful implementation of agreed-upon transformation initiatives by collaborating with cross-functional teams and leadership across various domains. To excel in this role, you should possess traits such as a growth and results-oriented mindset, strong experience in digital transformation and process excellence, and intellectual agility to bring innovative perspectives to the table. You should have a proven track record of managing delivery, operations, or teams and be adept at working with senior leaders to drive impactful programs in complex environments. Decisiveness, comfort with ambiguity, and digital acumen are also essential qualities for success. Minimum qualifications for this role include a post-graduation from a reputed institute, relevant experience in process excellence and digital transformation in the Customer Service / Contact Center domain, and previous senior leadership roles in areas such as analytics, solution design, or process consulting. Additionally, you should have a global exposure and a consistent track record of delivering strategic projects in AI, automation, and data analytics. Effective communication, influencing skills, strategic thinking, and leadership abilities are crucial, along with experience in leading Lean projects or applying 6-Sigma methodologies for efficiency and quality improvements. Preferred qualifications include a proven track record of driving transformation in large-scale global operations and creating value for customers through digital transformation in the Trust & Safety domain.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Vice President - Lean Digital TransformationContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: Digital Transformation Process Excellence Customer Service Contact Center Value Creation Monetization Operational Excellence Governance Consultative Selling Analytics Solution Design Lean projects
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