Program Manager - Collections | CARS24
- Cars24
- 2 - 7 years
- Delhi, NCR
- 6 months ago
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Job Description
Role & responsibilities :
- Manage the Hard Collections as a Program Manager covering Field Visits, Repo, Suraksha (Car Liquidation Process), Loss on Sale (LOS), and Write-Off pool management.
- Collaborate with business finance and other stakeholders to align strategies and ensure seamless operations.
- Co-manage the creation, management, and publishing of performance dashboards and reports with the Department Head.
- Drive digital communication initiatives (e.g., calling and digital campaigns) to improve recovery from overdue accounts.
- Coordinate closely with the Department Head to implement pre-approved settlement drives and other initiatives aimed at better conversion rates.
- Monitor and track the success of recovery initiatives, providing regular performance reports.
- Document, enhance, and maintain Standard Operating Procedures (SOPs) for all departmental processes.
- Work with the Hard Collections & SKIP team to improve customer traceability and recovery success rates.
- Monitor payment instruments and collection processes to ensure accuracy and efficiency.
- Lead key projects focused on portfolio excellence and recovery optimization.
- Coordinate with Collections Team, Finance, Business Finance, and Customer Experience (CeX).
- Identify opportunities for process enhancements and document requirements for implementation.
- Ensure all recovery activities comply with applicable laws, regulations, and company policies.
Preferred candidate profile :
- Candidates with a consulting background in debt management and recoveries will have an added advantage.
- Bachelor's degree in Engineering (B.Tech) or equivalent; an MBA is a plus.
- 2+ years of prior experience in the Collections & Recoveries in NBFC or Banking Sector.
- Strong analytical, research, and problem-solving skills.
- Comprehensive knowledge of compliance and regulatory standards related to loan recovery and liquidation.
If interested, please share your resume on ni***********1@ca***4.com/ra**********2@ca***4.com
Job Classification
Industry: MiscellaneousFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full timeContact Details:
Company: Cars24Location(s): Delhi, NCR
Keyskills: Program Manager Business Strategy Collection Management Program Management Strategy Development Strategic Initiatives Collections Strategy Recovery Management Debt Management Stakeholder Management
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