Store Incharge
- Bigbasket
- 4 - 9 years
- Bengaluru
- 4 months ago
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Job Description
Key Responsibilities:
- Store Operations:
- Oversee day-to-day functioning of the store/warehouse.
- Ensure timely receiving, storage, picking, packing, and dispatch of goods.
- Maintain hygiene, safety, and security standards in the store.
- Inventory Management:
- Monitor stock levels and conduct regular cycle counts.
- Minimize stock variances, shrinkages, and damages.
- Coordinate with procurement and supply chain for replenishment.
- Team Management:
- Supervise store staff including pickers, packers, loaders, and delivery associates.
- Allocate work shifts, manage attendance, and ensure productivity.
- Train and motivate team members to follow Bigbasket SOPs.
- Customer Experience:
- Ensure 100% order fulfillment accuracy and on-time delivery.
- Resolve customer complaints related to store operations promptly.
- Coordinate with the customer service team for escalations.
- Compliance & Reporting:
- Ensure compliance with company policies, audits, and statutory requirements.
- Maintain MIS reports on daily operations, manpower, and inventory.
- Track and achieve KPIs such as order accuracy, dispatch timelines, and shrinkage levels.
Job Classification
Industry: RetailFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Retail Store OperationsRole: Retail Operations ManagerEmployement Type: Full timeContact Details:
Company: BigbasketLocation(s): Bengaluru
Keyskills: Last Mile Delivery Store Operations Attrition Control Inventory Control Loss Prevention Manpower Management Retail Operations Shrinkage Control Store Management FMCG Operations Warehouse Operations Inventory Management Floor Management
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Bigbasket
Big Basket is an Indian online grocer headquartered in Bangalore, India, and currently owned by Tata Digital. It was the first online grocer in India, set up in 2011. It is a registered company with the name Supermarket Grocery Supplies Pvt. Ltd. As of January 2023, the company operates in more tha...
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