Store Incharge
- Bigbasket
- 4 - 9 years
- Bengaluru
- 7 months ago
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Job Description
Key Responsibilities:
- Store Operations:
- Oversee day-to-day functioning of the store/warehouse.
- Ensure timely receiving, storage, picking, packing, and dispatch of goods.
- Maintain hygiene, safety, and security standards in the store.
- Inventory Management:
- Monitor stock levels and conduct regular cycle counts.
- Minimize stock variances, shrinkages, and damages.
- Coordinate with procurement and supply chain for replenishment.
- Team Management:
- Supervise store staff including pickers, packers, loaders, and delivery associates.
- Allocate work shifts, manage attendance, and ensure productivity.
- Train and motivate team members to follow Bigbasket SOPs.
- Customer Experience:
- Ensure 100% order fulfillment accuracy and on-time delivery.
- Resolve customer complaints related to store operations promptly.
- Coordinate with the customer service team for escalations.
- Compliance & Reporting:
- Ensure compliance with company policies, audits, and statutory requirements.
- Maintain MIS reports on daily operations, manpower, and inventory.
- Track and achieve KPIs such as order accuracy, dispatch timelines, and shrinkage levels.
Job Classification
Industry: RetailFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Retail Store OperationsRole: Retail Operations ManagerEmployement Type: Full timeContact Details:
Company: BigbasketLocation(s): Bengaluru
Keyskills: Last Mile Delivery Store Operations Attrition Control Inventory Control Loss Prevention Manpower Management Retail Operations Shrinkage Control Store Management FMCG Operations Warehouse Operations Inventory Management Floor Management
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