Process Developer - Customer Relations or
- Genpact
- 2 to 6 Yrs
- Hyderabad
- 5 months ago
- Email to a friend
- Report this job
Job Description
- Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. We are characterized by our innate curiosity, entrepreneurial agility, and commitment to providing enduring value to our clients. Our purpose, the relentless pursuit of a world that works better for people, empowers us to serve and transform leading enterprises worldwide, including the Fortune Global 500, leveraging our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Process Developer in the Customer Relations or Order Management domain. The responsibilities associated with this role include handling customer and sales inquiries, providing information to customers through emails and phone calls, ensuring prompt and satisfactory responses to inquiries on contracts, order status, billing, and invoicing corrections. Additionally, the role involves managing customer queries related to returns, processing return requests, ensuring compliance with return policies, resolving customer issues, and striving for customer satisfaction. The Process Developer will also coordinate the processing of credits and product replacements with internal teams and vendors, as well as liaise with end clients, internal teams, carriers, and vendors to address concerns and queries regarding order fulfillment, shipment tracking, and refunds. Furthermore, the position entails coordinating with the carrier team to obtain timely updates on load status, updating ERP systems with relevant customer and order details, following up on pending items with logistics and supply chain teams for order delivery status, and providing real-time updates to customers on the end-to-end status of their order. Qualifications we seek in you: - Minimum Qualifications/Skills: Any graduate with industry experience in services or hi-tech industry. Process/Domain experience in Order Management (Entry/Amendment), Quote to cash process and sales administration, Coordination with Logistics/Supply chain teams, Dispute Management, Pre-Sales & Post-Sales Support. Other Preferences include knowledge of Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow-up, Inbound & Outbound Accrual Freight Report, and Consolidated reports for logistics. Experience in project-based billing collation and computation, as well as managing and administering contracts, is desirable. - Preferred Qualifications/Skills: Ability to learn quickly, SAP experience is an asset. This job opportunity is for the position of Process Developer based in India, specifically in Hyderabad. It is a full-time role requiring a Bachelor's or equivalent degree. The job was posted on May 15, 2025, and the unposting date is ongoing. The primary skill set for this role is Operations, and it falls under the category of Full Time jobs.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Process Developer - Customer Relations orContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: Customer Relations Order Management Dispute Management Contract Management vendors Vendor Carrier relationship management
Similar positions
Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in