Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Service Domestic Voice Supervisor-BPS @ Hexaware Technologies

Home > Customer Success, Service & Operations - Other

 Customer Service Domestic Voice Supervisor-BPS

Job Description

Education - Mandatory: Graduate

Experience - Min 2 yr of experience as Assistant Manager, Overall 7+ year's experience.

Job Responsibilities:

  • Ensure timely escalation of operational risks to management by assessing the severity and potential impact of issues encountered.

  • Develop and implement comprehensive training plans for staff, ensuring that all team members are equipped with the necessary skills and knowledge.

  • Conduct daily huddles to communicate priorities, address concerns, and foster a cohesive team environment.

  • Participate actively in monthly documented Quality Control Meetings (QCMs) to ensure adherence to operational standards.

  • Monitor team productivity closely and provide feedback or corrective actions as necessary to maintain high performance levels.

  • Facilitate and contribute to team meetings, promoting open communication and collaboration among team members.

  • Evaluate the effectiveness of training programs and report findings to management, making recommendations for improvements.

  • Ensure adherence to resolution expectations, providing direction and support to team members to achieve desired outcomes.

  • Identify patterns or trends in operational issues and recommend solutions to prevent recurrence.

  • Maintain a clear understanding of company policies and procedures to guide decision-making processes.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success, Service & Operations - Other
    Role: Customer Service
    Employement Type: Full time

    Contact Details:

    Company: Hexaware Technologies
    Location(s): Pune

    + View Contact

    Keyskills:   customer service operational risk customer support domestic voice voice process inbound calls customer care sales domestic voice process team leading telesales telecalling data entry

     Job seems aged, it may have been expired!
     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    British Airways hiring Customer Care Executive, Gurgaon, Salary44k

    • CALL BA
    • 0 - 5 years
    • Noida, Gurugram
    • 11 days ago
    ₹ .75-5.5 Lacs P.A.

    Customer Service Associate

    • Suma Soft
    • 1 - 2 years
    • Pune
    • 12 days ago
    ₹ Not Disclosed

    Customer Engagement Executive

    • Axis Max Life
    • 1 - 5 years
    • Kolkata
    • 14 days ago
    ₹ Not Disclosed

    Content Moderation --Non Voice Bengali & English

    • Genpact
    • 0 - 2 years
    • Kolkata
    • 15 days ago
    ₹ Not Disclosed

    Hexaware Technologies

    Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

    IneoJobs.com © 2026

    For enquiries: contact(at)indigojobs.in

    We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in