Customer Support Executive - Airline Process (Voice/Chat/Email)
- 1Point1
- 0 - 4 years
- Mumbai
- 5 months ago
- Email to a friend
- Report this job
Job Description
Job Role: Customer Support Executive Airline Process
Location: Turbhe, Navi Mumbai
Employment Type: Full-Time
Experienced Candidates
- CTC: 28,500
- In-Hand Salary: 24,000
Freshers
- CTC: 23,000
- In-Hand Salary: 18,500
Shift Timings
- Male Candidates: Rotational Shifts (Starting from 7:00 AM, 24x7 coverage)
- Female Candidates: Day Shifts (Any 9 hours between 7:00 AM to 8:00 PM)
Weekly Off: 1 Rotational Off
Eligibility Criteria
- Freshers or candidates with a minimum of 6 months experience in Customer Service
- Must clear the Versant Test with a minimum score of 4
Key Responsibilities
- Handle customer queries and complaints via calls, chats, and emails
- Provide accurate and timely information regarding flight bookings, schedules, and airline policies
- Manage inbound and outbound customer interactions with professionalism
- Resolve customer issues efficiently and escalate complex queries when necessary
- Assist with back-office tasks such as documentation and follow-ups
- Maintain a high level of customer satisfaction and service quality
How to Apply
Interested candidates meeting the above criteria may apply directly or reach out for further information.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: 1Point1Location(s): Mumbai
Keyskills: Solving Queries Voice Process Email Process Chat Process Customer Support Blended Process Inbound Process Email Support Customer Service Calling Inbound Calls Chat Support Outbound Process Voice Support Bpo Voice Customer Care Customer Handling Domestic Process
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