Odisha Sales Associate @ Lenskart

Key Responsibilities

Customer Services

• Meet & Greet the customers

• Assisting customers throughout the shopping journey

• Sharing product features & benefit with the customers

• Explaining services , building trust & loyalty

• Resolving Customers queries pre & post Sale

• Ensure product delivery to the customer on time

• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store

• Receive bulk shipment , physical count & mark receive in the system on daily basis

• Daily replenishment to fill the display gap

• Check the bad inventory /damage product & keep it on designated place

• Ensure daily handover & receiving product from VRX through HOP app

• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines

• Maintain cleanliness & hygiene in the store

• Update all the SOPs file on daily basis

• Reconcile daily cash & card sale