Staff Specialist Technical Support Analyst -Helix
- BMC Software
- 3 - 6 years
- Pune
- 5 months ago
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Job Description
Roles and Responsibility
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues related to software products.
- Collaborate with internal teams to identify and implement solutions for customer requests and problems.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and provide recommendations for process improvements.
- Participate in training and development programs to enhance technical skills and knowledge.
Job Requirements
- Strong understanding of software product development life cycles.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Experience with technical support tools and technologies, such as ticketing systems and incident management software.
- Ability to analyze complex technical issues and develop creative solutions.
- Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
- Familiarity with agile development methodologies and version control systems is desirable.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: BMC SoftwareLocation(s): Pune+ View Contact
Keyskills: pay hrsd technical support recruitment desktop support hr generalist activities employee relations networking training system administration employee engagement service desk remote support active directory software support troubleshooting payroll
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