Customer Support Executive
- Amazon
- 0 - 5 years
- Noida, Gurugram
- 5 months ago
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Job Description
Join Amazons dynamic Customer Support team and be a part of a global organization committed to delivering exceptional customer experiences. This is an excellent opportunity for candidates to work from the comfort of their home while engaging with international customers in a fast-paced, rewarding environment.
Key Responsibilities:
- Handle inbound and outbound customer interactions with professionalism and empathy.
- Provide timely and accurate responses to customer inquiries via phone (international voice).
- Resolve issues related to orders, payments, and account management efficiently.
- Maintain high customer satisfaction by delivering top-quality service.
- Adhere to company policies and procedures while maintaining data confidentiality.
- Work collaboratively with internal teams to resolve complex customer concerns.
- Maintain flexibility to work in night shifts and varying schedules as per business needs.
Desired Candidate Profile:
- Minimum educational qualification: 10+2; graduates and postgraduates are welcome to apply.
- Freshers are encouraged to apply; candidates with prior BPO experience will have an advantage.
- Excellent command of English communication (both verbal and written) is mandatory.
- Comfortable working night shifts and flexible with shift timings and weekly offs.
- Residing in Delhi only.
Compensation & Benefits:
- Salary: Base Pay ranging from 3,85,000 to 4,56,750 per annum.
- Additional Benefits:
- Zeta Meal Card: 1100/month (13,200/year)
- Internet Allowance: 1250/month (15,000/year) Work From Home Support
- Health Insurance Benefits up to 5,00,000
- Night Shift Allowance: 150-225 per shift (depending on shift timing)
- Overtime Allowance as per business requirements
- 5-day working week with 2 consecutive days off (days off may vary based on business needs)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: Amazon DevelopmentLocation(s): Noida, Gurugram
Keyskills: Customer Support Inbound Voice Process Domestic Voice Process Bpo Voice Domestic Voice Telecalling Customer Care Inbound Calls Voice Process Outbound Process Voice Support Outbound Calling
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