Senior Program Manager & P&L Leader: Delivery& Operational Excellence
- QualityKiosk
- 12 - 22 years
- Mumbai
- 4 months ago
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Job Description
Qualitykiosk is looking for a Senior Program Manager with solid technical and project management experience in one or more areas (Cloud, Data, AI/ML, Applications, Infra, etc.) with Preferred: Knowledge/experience with Elastic.
Location: Mahape, Navi Mumbai Experience: 15+ Years
Apply Now to accelerate your career with us on de*****************i@qu*********k.com
About the Role
We are seeking a dynamic, technically strong leader to join our delivery organization as a Program Manager. This strategic role will act as the second-in-line to the BU Head, with full ownership of a sub-service line. The role spans across Delivery and Operations, ensuring delivery excellence, customer success, supply-demand planning, stakeholder management, and full P&L accountability.
Key Responsibilities
- Lead end-to-end delivery, operations, governance, and customer engagement.
- Own P&L for the sub-service line (revenue, margins, utilization).
- Drive operational efficiency while ensuring customer satisfaction.
- Manage supply-demand planning, deploying the right skills at the right time.
- Act as escalation point for critical customer accounts.
- Build, mentor, and scale a high-performing delivery & operations team.
- Work closely with Elastic for solution alignment and delivery (knowledge of Elastic preferred).
What Were Looking For
- 15+ years of proven experience in both Delivery and Operations within IT Services.
- Strong background in P&L management, supply-demand planning, and customer management.
- Solid technical grounding in one or more areas (Cloud, Data, AI/ML, Applications, Infra, etc.).
- Preferred: Knowledge/experience with Elastic.
- Excellent stakeholder management, leadership, and execution skills.
- High-energy, adaptable, and execution-driven leader.
Why Join Us
- End-to-end ownership of delivery & operations for a strategic service line.
- Chance to directly influence growth, profitability, and customer success.
- Leadership role in a fast-paced, high-growth organization.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Head - Program ManagementEmployement Type: Full timeContact Details:
Company: QualitykioskLocation(s): Mumbai
Keyskills: Operational Excellence Program Management Customer Satisfaction Governance Delivery Management Demand Supply Planning
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