Customer Service Specialist - (NightShift) - Work from Home
- Newage Products
- 2 - 6 years
- Mumbai
- 5 months ago
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Job Description
Role & responsibilities
- Responding to and providing best in class customer service from inquiries received from retailers and customers via email and phone.
- Investigating order concerns and finding solutions that balance the needs of the business and the customer.
- Updating information and basic reports in Excel.
- Processing replacement orders into SAP.
- Using discretionary judgment regarding customer orders and concerns.
- Ensuring that the appropriate feedback is reaching the applicable department or stakeholder.
- Meeting metrics such as average handle time, productivity and quality.
- Maintaining a positive brand image for NewAge Products while interacting with customers, vendors or retailers.
Preferred candidate profile
- Must have at least 2 years of customer service experience. Preferably in a Call Centre environment
- Ability to manage a database of returns and customer inquiries.
- Strong customer service skills, business acumen, and positive demeanour.
- Strong initiative and ability to work independently.
- Excellent time management and organization skills.
- Ability to negotiate and display confidence.
- Ability to handle escalated customer concerns while remaining calm and professional.
- Working knowledge of Microsoft Office (Outlook, Word, and Excel)
Candidate should have below requirements at their home for WFH
- Steady broadband or cable Internet
- Appropriate working desk for Work from home
Job Classification
Industry: Consumer Electronics & AppliancesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Newage ProductsLocation(s): Mumbai
Keyskills: Customer Service Call Center Operations International Voice Process Customer Support Customer Care
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Newage Products
NewAge Products Inc. is a manufacturer and distributor of high quality, first-class home and garage storage products based out of Vaughan. As a leader in our industry, we provide our customers with new and innovative storage products that are competitively priced to meet consumer's needs and budget....
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