Customer Support Executive | Non Voice Process | Email & Chat Support
- IntouchCX
- 0 - 5 years
- Hyderabad
- 5 months ago
- Email to a friend
- Report this job
Job Description
Greetings from Intouch CX !! Hiring for Customer Support International Non-Voice.
Point of Contact : HR Vishnu
What's 8309338***
Overview of the position :We are seeking a skilled and customer-focused Chat Agent to provide
real-time assistance to customers via live chat. The ideal candidate will
deliver exceptional service, resolve queries efficiently, and represent the
brand in a friendly and professional manner.The role of Customer Support Associate (CSA), will be responsible for : Respond promptly and professionally to customer inquiries calls
chat while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers
issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.Essential Functions : Committed to providing outstanding customer service at every touchpoint.
Demonstrates strong self-management skills and consistently meets responsibilities.
Identify trends and take an active role in delivering suggestions for process & product improvementsIntouchCX | intouchcx.com Digital (Chat)
Language English
Hours of Operation 24/7Excellent written communication and typing skill :
Proficiency in English
High attention to detail and accuracy.
Strong problem-solving and conflict resolution skills.
Ability to multitask and manage multiple chat windows simultaneously.Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
Fresher also Eligible
1+ years of experience in Customer Service Chat or related field
Perks & Benefits
2 way free cab Candidates can share CV on below Email or what's app number
vi*************u@in******x.com
HR Vishnu 8309338***Walk-in Details Venue :HR Reference : Vishnu
Monday - Friday : 10:00am - 2:00pm
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Customer Support Customer Service International Process International Chat Process Email Support Communication Skills International Non Voice Chat Support Non Voice Bpo Non Voice Email Process
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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