Collection Specialist
- Sutherland
- 0 - 4 years
- Chennai
- 4 months ago
- Email to a friend
- Report this job
Job Description
Hi Connections,
We are currently hiring Collection Specialists to join our growing team at Sutherland. This is a Work From Home opportunity open to freshers
EXP: 0- 4 Years
Mandatory: Graduates ; International Voice Process ; Collections
Roles and Responsibilities:
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
Perks:
- Work From Home
- Flexible environment
- Career growth and learning opportunities
- Exposure to international processes
If interested, please share your resume or reach out directly:
Email: Ab**************n@Su*************l.com
Contact: 9791385***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: CollectionsEmployement Type: FreshersContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: Accounts Receivable Collections International Voice Process Payment Collection Us Collection Third Party Collections Recovery Corporate Collection Cash Collection Ar Collection Uk Collection Order To Cash OTC
Similar positions
Sutherland
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in