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Senior Business Analyst - Salesforce @ Icertis

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 Senior Business Analyst - Salesforce

Job Description

Roles and Responsibilities

  • Lead the end-to-end analysis of business needs, including current state analysis, gap analysis.
  • Lead requirements gathering sessions with stakeholders  and translate business needs into clear functional specifications and user stories for technical implementation.
  • Support UAT (User Acceptance Testing) and ensure solutions meet the required standards before deployment.
  • Develop and maintain documentation such as business requirement documents (BRDs), process flows, use cases, and test plans.
  • Break down and explain complex concepts in a way that makes sense to both technical teams and business stakeholders.
  • Demonstrate excellent communication and writing skills to clearly convey ideas, requirements, and project updates to diverse audiences.
  • Effectively manage multiple priorities and initiatives, ensuring timely delivery of high-quality analysis and project support.
  • Manage various salesforce projects, including gathering information, planning, and executing projects.
  • Works with the design team to ensure that the most significant business operations are addressed.
  • Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
  • Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
  • Familiarity with the backlog grooming process, attributes, review, and approval process.
  • Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
  • Maintain a functional grasp of the business requirements and project solutions.

Requirements and Skills

  • Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
  • Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
  • Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
  • Collaborate with cross-functional teams to build sustainable applications.
  • An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
  • Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
  • Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: IT Consulting
Role: IT Consulting - Other
Employement Type: Full time

Contact Details:

Company: Icertis
Location(s): Pune

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Keyskills:   Salesforce Sales Cloud Gap Analysis Requirement Gathering Business Analysis

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Icertis

This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.