Chat Support Executive | International Chat-Based Customer Support @ IntouchCX

Job Description

About IntouchCX:
IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social media.

Job Description:
We are looking for a skilled Chat Support Executive with international chat support experience to join our dynamic team. If you excel at communicating via chat, enjoy solving customer queries, and want to work in a global environment, this opportunity is for you!

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat
• Provide accurate product/service information
• Troubleshoot customer issues and escalate when necessary
• Maintain detailed customer interaction records using CRM tools

Requirements:

• Minimum 6 months of experience in international chat-based customer support
• Excellent written English communication skills
• Ability to work flexible shifts and rotational offs
• Familiarity with CRM/chat tools is preferred

Perks & Benefits:

• PF, ESI & Health Insurance coverage
• 2-way transport facility (Pickup & Drop)
• Attractive incentives and rewards
• 5-day work week

How to Apply:
Send your resume mentioning the recruiter name Pratyusha at the top to:
Email: pr************u@in******x.com
Contact: 7675059***

Walk-in Location:
B16, 5th Floor, Mindspace (Backside of Inorbit Mall), Hyderabad

https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9

Note: Please mention recruiter name Pratyusha on top of your resume.

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Keyskills:   Customer Service International Chat Process Non Voice Process International Non Voice Chat Support Bpo Non Voice Web Chat International BPO