Walk in drive For Change Management Role
- Accenture
- 6 - 11 years
- Noida, Gurugram
- 6 months ago
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Job Description
Role & responsibilities
- Engage with your target stakeholders build rapport and trust as you prepare them for the upcoming change
- Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them be their liaison with other subject matter experts / leaders / other teams across the program
- Manage the change working closely with your target stakeholders enabling & guiding them, managing the risks, helping resolve issues, and holding them accountable for their assigned tasks
- Key responsibilities include:
- Enable users with the understanding of the relevant tools and processes
- Assist users in timely completion of the required change management tasks
- Review and ensure accuracy and quality of the change tasks
- Triage process and/or system issues and seek additional help promptly
- Monitor & report the health of the change and escalate when needed
- Analyze repeat questions, issues, learnings, and suggest best practices
- Contribute to continuous improvement of the processes, knowledge & tools
Candidate should be comfortable with US shift(night shift),Work from office and rotational off.
Education: Only Graduates
Experience: Must have min 6 years experience in Hospitality/Travel industry .
Please ignore in case if you do not meet this criterion.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: AccentureLocation(s): Noida, Gurugram
Keyskills: US Process Change Management Airlines International Process Customer service Hospitality Aviation Travel Process GDS Data Analysis Reporting Amadeus
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