Cluster Head - Tamilnadu & Telangana - Flipkart Minutes
- Flipkart
- 12 - 22 years
- Hyderabad
- 4 months ago
- Email to a friend
- Report this job
Job Description
About the Role:
As the Cluster Head for Tamil Nadu and Telangana, you will be responsible for overseeing Quick Commerce operations across multiple cities, currently Chennai and Hyderabad, with scope for future expansion. You will lead City Managers and ensure operational excellence, customer satisfaction, and business scalability across your region. This role demands strategic leadership, cross-functional collaboration, and a deep understanding of supply chain and last-mile delivery operations.
Key Responsibilities:
- Own regional operations across all cities in Tamil Nadu and Telangana, ensuring smooth functioning of dark stores, inventory, and last-mile delivery.
- Lead and mentor City Managers, driving performance and alignment with business goals.
- Ensure adherence to SLAs, safety protocols, and operational standards across cities.
- Drive strategic initiatives to improve delivery speed, accuracy, and customer experience.
- Collaborate with Planning, HR, Finance, and Tech teams to support regional growth and efficiency.
- Monitor KPIs and operational metrics to identify gaps and implement corrective actions.
- Manage escalations and ensure proactive resolution of customer and operational issues.
- Support expansion plans including onboarding of new cities and dark stores.
- Ensure compliance with legal, regulatory, and company policies across the region.
Qualifications & Skills:
- Experience: 12+ years in operations, logistics, or supply chain management, with regional/multi-city leadership experience preferred.
- Leadership: Strong people management skills with experience in leading large, distributed teams.
- Education: Bachelors degree in any discipline (MBA preferred).
- Skills:
- Strategic thinking and execution capability.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Proficiency in data-driven decision-making and reporting.
- Ability to work in a dynamic, fast-paced environment.
- Proficiency in local languages (Tamil and Telugu preferred).
Success Metrics:
- Operational efficiency and cost optimization across cities.
- Improvement in customer satisfaction and delivery metrics.
- Performance and development of City Managers and their teams.
- Successful onboarding of new cities and stores.
- Contribution to a culture of Customer Obsession and continuous improvement.
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Supply Chain ManagerEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Hyderabad
Keyskills: Quick Commerce Operational Excellence City Operations Team Management Skills Cluster Operations Cost Optimization
Similar positions
Flipkart
At Flipkart, we are revolutionizing e-commerce in India. As a leading online retailer, our mission is to provide an unparalleled shopping experience through innovation and excellence. Join our Control Tower team to play a pivotal role in optimizing our supply chain operations and driving operation...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in