City Manager - Flipkart Minutes - Hyderabad
- Flipkart
- 10 - 15 years
- Hyderabad
- 4 months ago
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Job Description
About the Role:
As a City Manager for Flipkart Minutes, you will be responsible for overseeing the entire citys Quick Commerce operations, ensuring seamless coordination across multiple clusters and dark stores. You will lead a team of Cluster Managers and drive operational excellence, customer satisfaction, and business growth. This role demands strategic thinking, strong leadership, and a deep understanding of supply chain dynamics in a fast-paced environment.
Key Responsibilities:
- Own end-to-end city operations including inventory, warehousing, last-mile delivery, and customer experience.
- Lead, mentor, and manage Cluster Managers and their respective teams.
- Ensure adherence to SLAs, safety protocols, and operational standards across all clusters.
- Drive continuous improvement in delivery speed, accuracy, and customer satisfaction.
- Collaborate with cross-functional teams (Planning, HR, Finance, Tech) to support business goals.
- Monitor and analyze operational metrics to identify areas of improvement and implement corrective actions.
- Manage city-level escalations and proactively resolve customer issues.
- Ensure compliance with legal, regulatory, and company policies.
- Support expansion plans including new store launches and process transitions.
Qualifications & Skills:
- Experience: 10+ years in operations, logistics, or supply chain management, preferably in Quick Commerce or E-commerce.
- Leadership: Proven experience in managing large teams and multi-layered operations.
- Education: Bachelors degree in any discipline (MBA preferred).
- Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Proficiency in data-driven decision-making and reporting.
- Ability to work under pressure and adapt to changing business needs.
- Knowledge of local geography and language (Tamil preferred).
Success Metrics:
- Improvement in delivery accuracy, speed, and customer satisfaction scores.
- Operational efficiency across clusters and stores.
- Team performance and retention.
- Compliance with SLAs and safety standards.
- Contribution to a culture of Customer Obsession and operational excellence.
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Supply Chain ManagerEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Hyderabad
Keyskills: Quick Commerce City manager Store Operations Last Mile Delivery Team Handling Skills Supply Chain Operations
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