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City Manager - Flipkart Minutes - Hyderabad

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 City Manager - Flipkart Minutes - Hyderabad

Job Description

About the Role:

As a City Manager for Flipkart Minutes, you will be responsible for overseeing the entire citys Quick Commerce operations, ensuring seamless coordination across multiple clusters and dark stores. You will lead a team of Cluster Managers and drive operational excellence, customer satisfaction, and business growth. This role demands strategic thinking, strong leadership, and a deep understanding of supply chain dynamics in a fast-paced environment.


Key Responsibilities:

  • Own end-to-end city operations including inventory, warehousing, last-mile delivery, and customer experience.
  • Lead, mentor, and manage Cluster Managers and their respective teams.
  • Ensure adherence to SLAs, safety protocols, and operational standards across all clusters.
  • Drive continuous improvement in delivery speed, accuracy, and customer satisfaction.
  • Collaborate with cross-functional teams (Planning, HR, Finance, Tech) to support business goals.
  • Monitor and analyze operational metrics to identify areas of improvement and implement corrective actions.
  • Manage city-level escalations and proactively resolve customer issues.
  • Ensure compliance with legal, regulatory, and company policies.
  • Support expansion plans including new store launches and process transitions.

Qualifications & Skills:

  • Experience: 10+ years in operations, logistics, or supply chain management, preferably in Quick Commerce or E-commerce.
  • Leadership: Proven experience in managing large teams and multi-layered operations.
  • Education: Bachelors degree in any discipline (MBA preferred).
  • Skills:
    • Strong analytical and problem-solving skills.
    • Excellent communication and stakeholder management.
    • Proficiency in data-driven decision-making and reporting.
    • Ability to work under pressure and adapt to changing business needs.
    • Knowledge of local geography and language (Tamil preferred).

Success Metrics:

  • Improvement in delivery accuracy, speed, and customer satisfaction scores.
  • Operational efficiency across clusters and stores.
  • Team performance and retention.
  • Compliance with SLAs and safety standards.
  • Contribution to a culture of Customer Obsession and operational excellence.

Job Classification

Industry: Courier / Logistics
Functional Area / Department: Procurement & Supply Chain
Role Category: SCM & Logistics
Role: Supply Chain Manager
Employement Type: Full time

Contact Details:

Company: Flipkart
Location(s): Hyderabad

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Keyskills:   Quick Commerce City manager Store Operations Last Mile Delivery Team Handling Skills Supply Chain Operations

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