Associate
- NLB
- 0 years
- Noida, Gurugram
- 5 months ago
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Job Description
Role & responsibilities
Analyst / Sr Analyst
- Review and process setup requests
- Handle complex cases and exceptions
- Perform data validation and exception handling
- Provide on-the-floor support and mentoring other team members
- Meet daily productivity and quality targets
- Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
- Communicate discrepancies or process deviations timely
- Act as the first point of contact for escalations
- Collaborate with Training and Quality teams to improve process accuracy
Location:
Gurgaon (Work from Office Only)
Shift Timings:
05:30 PM IST onwards (Evening Shift)
Note: This is a US-based process, so flexibility to work in night shifts is required.
Preferred candidate profile
- Graduates (any stream)
- Strong attention to detail and good typing speed (2530 WPM)
- 2 years of relevant BPO/back-office experience (preferably in banking)
- Strong domain knowledge in Commercial Banking / Treasury services / Account Setup
- Excellent analytical and reporting skills
- Prior experience as SME/quality checker/process trainer is a plus
- Basic MS Office skills
- Willingness to work in US shifts
- Good comprehension and communication in English
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Full timeContact Details:
Company: NLB Services Pvt. Ltd.Location(s): Noida, Gurugram+ View Contact
Keyskills: Communication Skills Backend Operations Fresher Hiring
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₹ 1-2.5 Lacs P.A
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NLB
NLB SERVICES PRIVATE LIMITED Our definition of success is the tangible, measurable difference we make to our clients' processes and bottom lines.- Sachin Alug, CEO
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