Communication Center Representative
- CorroHealth
- 1 - 2 years
- Noida, Gurugram
- 4 months ago
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Job Description
About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note:
Job Summary: Note:
We are looking for a proactive and detail-oriented MRR Call Center Executive to join our team. The ideal candidate will be responsible for contacting healthcare providers, facilities, and patients to retrieve medical records required for billing, coding, audits, or insurance purposes. This role requires excellent communication skills, a customer-focused attitude, and the ability to manage multiple requests efficiently.
Key Responsibilities: - Make outbound calls to hospitals, clinics, and physician offices to request medical records.
- Follow up on pending requests and ensure timely retrieval of required documentation.
- Verify patient information and ensure HIPAA compliance during all interactions.
- Document call outcomes and update internal systems accurately.
- Handle inbound inquiries related to record requests and provide appropriate resolutions.
- Maintain productivity and quality standards as per organizational guidelines.
- Minimum 1 2 years of experience in a call center or healthcare support role.
- Familiarity with medical terminology and healthcare documentation.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic proficiency in MS Office and CRM tools.
- Knowledge of HIPAA regulations and patient confidentiality protocols.
- Graduate in any stream
- Prior experience in RCM or insurance verification is a plus.
- Night Shift (05:30 pm - 2:30 am)
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: CorroHealthLocation(s): Noida, Gurugram+ View Contact
Keyskills: Outbound Coding Billing HIPAA Healthcare medical records Call Center Executive MS Office Analytics CRM
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