Mega Walk-in Drive For International Non-voice@ Sutherland
- Sutherland
- 0 - 1 years
- Chennai
- 5 months ago
- Email to a friend
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Job Description
Job description:
Job Opportunity at Sutherland - Join Our Customer Support Team!
In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (email,Chat).
- High school diploma or equivalent and above.
- 01 year of experience (freshers welcome!).
It is Work from Office!
Interested? Share your resume via WhatsApp or call Sharon Subi at 9092062*** for immediate consideration.
Candidates who suit the above requirement, please step in for a walk-in interview to office.
Mention Vagesh-Non Voice at the top of your resume.
Interview Timings: 10:00 AM To 1 PM.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: International Non Voice Chat Support Non Voice Chat International Process Bpo Non Voice International Chat Process Chat Process
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