International Voice Process - Work from Home @ Sutherland

Job Description

Job Description:

We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a blended customer support role involving voice, chat, and email communication with international clients.

Key Responsibilities:

• Provide high-quality voice-based support to international customers.
• Handle queries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively.
• Maintain customer satisfaction and adhere to quality and performance standards.
• Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

• Excellent English communication skills (both verbal & written).
• Strong interpersonal and problem-solving skills.
• Comfortable with rotational shifts (24/7 operations).
• Basic proficiency in MS Office tools (Outlook, Word, Excel).
• Good typing speed and computer navigation skills.
• Team player with a proactive and professional attitude.
• Should have atleast 6 months of international BPO Voice process experience.

Eligibility Travel Boundaries:Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

• Shift: 24x7 rotational (including night shifts)
• Weekly Off: 2 rotational offs
• Work Mode- WFH (post training)

Perks & Benefits:

Lucrative performance-based incentives Cab facility for safe and convenient travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com

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