Assistant Manager - Title (US Mortgage)
- Stellar Innovations
- 4 - 7 years
- Bengaluru
- 4 months ago
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Job Description
The Title - Assistant Manager for Operations is responsible for assisting in the oversight and management of daily operations within the title insurance department. This role supports the operations manager in ensuring efficient workflows, compliance with industry regulations, and maintaining high-quality customer service.
Key Responsibilities:
1. Operational Management:
Assist in overseeing day-to-day operations, ensuring timely and accurate processing of title insurance policies, commitments, and endorsements.
Monitor operational workflows and identify areas for improvement to increase efficiency and productivity.
Coordinate with team members to meet deadlines and service-level agreements.
2. Team Leadership:
Supervise and provide guidance to staff in the title operations team.
Assist with onboarding, training, and mentoring new employees.
Monitor staff performance and provide constructive feedback to ensure goals are met.
3. Customer Service:
Address escalated customer inquiries and resolve issues promptly.
Collaborate with clients, lenders, and real estate professionals to ensure smooth transaction processes.
Maintain a customer-focused approach to uphold the companys reputation.
4. Compliance and Quality Control:
Ensure compliance with local, state, and federal regulations governing title insurance.
Assist in audits and reviews to ensure adherence to company policies and industry standards.
Identify and mitigate operational risks.
5. Reporting and Documentation:
Prepare regular reports on operational performance, staff productivity, and customer satisfaction metrics.
Maintain accurate and up-to-date records for all transactions and operational activities.
6. Technology and Tools:
Oversee the use of title software and other tools to optimize workflows.
Stay updated on industry technology advancements and recommend system enhancements.
Qualifications:
Graduation
4 to 10 years of experience in title insurance operations or a related role.
Strong knowledge of title insurance processes, regulations, and industry standards.
Leadership and team management experience.
Excellent organizational and problem-solving skills.
Proficiency in title production software and Microsoft Office Suite.
Strong communication and interpersonal skills.
Key Competencies:
Attention to detail and commitment to accuracy.
Ability to handle multiple tasks and prioritize effectively.
Strong analytical and decision-making abilities.
Adaptability in a fast-paced environment.
Commitment to delivering exceptional customer service.
This role provides an opportunity to contribute to the success of a dynamic title insurance company by supporting and improving operational excellence.
Email: Kr******m@st*******l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: Stellar InnovationsLocation(s): Bengaluru
Keyskills: Netronline Title Examiner Full Search Current Owner Search Title Search Title Verification Cos US Mortgage Title Insurance
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Stellar Innovations is at the forefront of innovations by leveraging best in class technological solutions for business process management and transformation. As a rapidly growing organization with a customer first“ approach, we pride in our record of adding strategic business value to an i...
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