Assistant Manager
- Optum
- 2 - 7 years
- Noida, Gurugram
- 8 months ago
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Job Description
Primary Responsibilities:
- Lead a team of 25 - 30 certified coders. Maintains staff by orienting and training employees; maintains a safe, secure, and legal work environment
- Performance Management - Timeliness, Quality and Productivity metrics
- Planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Drive employee engagement and retention activities by sharing companys vision and goals, empowering employees on tasks as per their skill set, providing regular feedback etc.
Required Qualifications:
- Graduate in any discipline
- Certified coder from AAP/AHIMA
- 2+ years of experience as Team leader or Assistant Manager
- Experience in handling a team of minimum 15
- Experience from medical coding background only
- Experience in performance management, coaching, supervision, quality management, results driven, foster teamwork, handles pressure, giving feedback
- Proven ability to use Microsoft Office Products (Excel, PowerPoint etc.)
- Proven ability to operate basic office equipment (copier and facsimile machine)
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: OptumLocation(s): Noida, Gurugram
Keyskills: customer service medical coding quality management employee engagement performance management office equipment pressure handling employee training variance analysis hrsd career development counselling recruitment coaching retention
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