Technical/Channel Specialist (AMC Role)
- Anayptss India
- 3 - 7 years
- Mumbai
- 4 months ago
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Job Description
Role Objective:
To act as a subject matter expert for resolving technical and complex service issues across
investor and distributor channels, while enhancing service delivery through process
improvements and curated experiences.
Key Responsibilities:
- Technical Issue Resolution:
- Handle escalated service queries involving system errors, transaction failures, data
mismatches, and platform-related issues.
- Liaise with IT, Operations, and Product teams to ensure timely resolution and root cause
analysis.
- Channel Experience Enhancement:
- Work closely with distributors channel and business teams to understand channel-
specific service needs.
- Design and implement tailored service workflows and FAQs for distributor platforms and
business interfaces.
- Testing digital assets of company to check errors and discrepancies. Keeping a thorough
check on running of applications for Investor's smooth functioning of transaction
journey
- Knowledge Management:
- Create and maintain SOPs, troubleshooting guides, and knowledge base content for
recurring technical issues.
- Conduct periodic training for frontline teams to improve technical handling capabilities.
- Process Improvement:
- Identify service gaps and recommend automation or workflow enhancements.
- Support implementation of new tools or features that improve service efficiency.
- Stakeholder Collaboration:
- Act as a bridge between service, tech, and business teams to ensure alignment on service
expectations and delivery.
Skills & Experience:
- 35 years of experience in mutual fund operations, customer service, or technical support.
- Strong understanding of MF transaction systems, RTA platforms, and distributor portals.
- Analytical mindset with problem-solving skills and attention to detail.
- Excellent communication and stakeholder management abilities.
- Experience in process documentation and training is a plus.
LOCATION -Bandra Kurla Complex,
5 Days working (Flexible to work on Saturdays)
NISM VA (National Institute of Securities Markets) certification course Mandatory
FOR MORE INFO-
ha**********r@nl****h.in
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Leading AssetLocation(s): Mumbai
Keyskills: Mutual Fund Operations Tech Support for Financial Services SOP Creation AMC Support Technical Issue Handling Transaction Systems KFintech Troubleshooting System Error Resolution Platform Troubleshooting Process Documentation Distributor Portals CAMS RTA Platforms
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