L1 Support @ Atyati Technologies

Job Description

Job Title: L1 Support - Technical Associate
Openings: 2

Requirements:

• Languages
• Telugu + Kannada + English
• Education: B.A. / B.Com
• Skills: Basic computer knowledge, good communication skills
• Experience: Freshers
• Job Location: Bangalore
• Work Mode: Work from Office

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat in the designated languages.
  
• Troubleshoot basic technical issues and resolve or escalate as needed.
  
• Log, track, and update customer support tickets accurately.
  
• Guide users through problem-solving processes and product usage.
  
• Maintain detailed documentation of customer interactions and technical procedures.
  
• Collaborate with other support levels and teams to ensure customer satisfaction.
  
• Follow standard operating procedures and comply with service-level agreements (SLAs).
  

Required Skills & Qualifications:

• Fluency in Telugu + Kannada + English OR Odia + Hindi + Bengali (written and spoken).
  
• Good communication and interpersonal skills.
  
• Basic understanding of computer systems, software, and networking concepts.
  
• Customer-centric approach with patience and empathy.
  
• Ability to multitask and work in a fast-paced environment.
  
• Prior experience in customer support or helpdesk roles is a plus.

Our Office Address:

Atyati Technologies Pvt Ltd

301-323, 3rd Floor, Tower C,

Diamond District, 150/C-2,

Old Airport Road, Kodihalli,

Bangalore 560008.

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Keyskills:   Basic Excel English Telugu Kannada Good communication MS word