Service Desk Hiring
- Infosys BPM
- 1 to 5 Yrs
- 3 months ago
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Job Description
- As a part of Infosys BPM's Service Desk Voice Support team in Pune, your role will involve providing top-notch support to global clients via calls, chat, and email. You will be troubleshooting technical issues related to VPN, Drivers, O365, Active Directory, operating systems, basic networking, and productivity tools like Microsoft Office. Utilizing ticketing tools such as ServiceNow, Remedy, or Control-M, you will own the issue, analyze it, and provide efficient and timely resolutions. Your main goal will be to ensure that every customer interaction adds value and leaves them satisfied. Key Responsibilities: - Provide top-notch support to global clients via calls, chat, and email - Troubleshoot technical issues related to VPN, Drivers, O365, Active Directory, operating systems, basic networking, and Microsoft Office - Utilize ticketing tools such as ServiceNow, Remedy, or Control-M - Analyze and provide efficient, timely resolutions - Ensure customer satisfaction with every interaction Qualifications Required: - Excellent communication skills - both verbal and written - Strong analytical and problem-solving ability - Confidence in handling and resolving technical queries independently - Willingness to work in a 24x7 environment with rotational US shifts - Comfortable with a Work From Office (WFO) setup in Pune Joining Infosys BPM will offer you a chance to work with a global brand that provides structured career growth opportunities. You will have access to continuous learning and upskilling opportunities, exposure to world-class processes and tools, and be a part of a diverse and inclusive workplace culture. Location: Pune Shift: Rotational (24x7), including night shifts Mode: Work from Office only If you are ready to launch your tech support career with Infosys BPM, apply now and become a part of a global success story! Regards, Infosys BPM Talent Acquisition | INFY HR,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Service Desk HiringContact Details:
Company: Infosys BPMLocation(s): Maharashtra,+ View Contact
Keyskills: Analytical skills Technical support VPN Drivers Active Directory Operating systems Networking Microsoft Office ServiceNow Remedy ControlM
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