Customer Support - International Voice || Telus Digital - WFO
- TELUS International
- 0 - 5 years
- Noida, Gurugram
- 4 months ago
- Email to a friend
- Report this job
Job Description
Call or Whatsapp to apply now - 7982045***
JOB DESCRIPTION:-
Role & Responsibilities
- Performing inbound calls/chat from wire transfer customers and agents.
- Take inbound calls per day from the customers.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
Preferred Candidate Profile
- Educational Qualification: Any Graduate (Result awaited can apply)
- Graduates with minimum 1 year of International Voice experience is required.
- Excellent Written & communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
- Working Model : 24*7 (work from Office)
- Candidate should be comfortable with relocation to job location- Noida
Perks and Benefits
- Salary Range- 2.95 LPA - 4.75 LPA
- Free pick up and drop facility will be provided within 35 Kms from office address
- Medical Insurance
- Life Insurance
- Immediate Joining
- 5 Days Working
- Growth Opportunities
Contact - HR Yamini
Call or Whatsapp - 7982045***
Share your resume and references.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Voice Process Us Voice Process International BPO International Voice Process
Similar positions
TELUS International
Xavient Information Systems (XIS) is a software services organization born and brought up in the new economy. At Xavient, we strive to maintain a fulfilling and rewarding work environment which we believe is a catalyst for great achievements. Xavient is a young, aggressive, and extremely competent ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in