Process Trainer
- Tech Mahindra
- 2 - 7 years
- Mumbai
- 4 months ago
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Job Description
A Process Trainer designs, delivers, and assesses training programs to ensure employees understand and can perform their job functions efficiently and effectively. Responsibilities include identifying training needs, developing training materials (like lesson plans and content), facilitating sessions, and evaluating program effectiveness through feedback and performance metrics.
Required Skills and Qualifications
- Communication Skills: Excellent written and verbal communication for clear instruction and presentation.
- Presentation Skills: Ability to effectively present information and lead engaging training sessions.
- Analytical Skills: Strong ability to analyze processes, identify gaps, and derive actionable insights from data.
- Technical Proficiency: Good computer literacy and expertise with relevant systems and applications, including MS Office.
- Interpersonal Skills: Ability to build rapport with trainees, provide feedback, and create a positive learning environment.
- Domain Knowledge: Solid understanding of the specific processes, products, and services within the organization.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Mumbai
Keyskills: Process Training Nht Customer Service Training Classroom Training Soft Skills Training
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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