Customer Support Executive
- Tech Mahindra
- 1 - 5 years
- Pune
- 4 months ago
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Job Description
US International Voice Process ( WFO)
Responsibilities and Duties
- Provide customer support via phone calls for international customers, in English languages.
- Resolving customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
- Job Brief Handle customers problems, enquires, and complaints in a professional and timely manner.
- Provide support to customers in multiple languages via phone, email, or chat.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.
- Qualification and Experience Any Graduate Fresher.
- 12th pass with at least 6 months of experience in BPO (customer service).
- Shift and Allowances 5 Days working, 2 days rotational week off- US rotational Graveyard shifts, split week off. 9.5 Hours shift (including 1 hr break).
- Both side cab service if address is covered in our transport boundary
- (500 INR Per Month from salary, 200 INR Professional Tax from salary)
- Age Limit 40 Yrs old max Login Window is 11:30PM TO 5:30AM During daylight saving, Normally 12:30AM to 6:30AM Offered CTC U1 Fresher 3LPA U1 Experience ( 6 mths to 17 mths) 4LPA U2 Experience ( 18 mths and above)
- 5 LPA Work Location; Commerzone IT Park, Yerwada, Pune
- Interview Round HR Round OPS Round Pearson Voice Versant ( Score 60)
Work Location
- Commer zone IT Park, Yerwada, Pune.
Contact- Arpita
Number- 9125409***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: Communication Skills Customer Service Voice Process International Voice Process International BPO Inbound Voice Process Bpo Voice Voice Support
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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