Hiring For Work Force Management - Hyderabad @ Cognizant

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Hiring For Work Force Management - Hyderabad

Cognizant
3 - 8 years
Hyderabad
7 months ago
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Job Description

Role & responsibilities:

Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts.
Manage and enter real time exceptions in WFM software.
Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime.
Track the everyday attendance and provide recommendations for understaffing and overstaffing.
Review and analyze call arrival patterns and provide recommendations to improve customer practice.

Qualifications:

Minimum two-year experience in a call center environment and familiarity with Workforce functions required.
using the following systems: Impact 360 or any other WFM tool.
Experience with call center reporting and metrics preferred.
Proficiency in Microsoft Office Applications including Word and Excel, Google Sheets, Google Studio and other relevant software required.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills: Workforce Management WFM Tools RTA Impact 360 Real Time Analysis WFM

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

Hiring For Work Force Management - Hyderabad @ Cognizant

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