Team Lead
- Policybazaar
- 3 - 12 years
- Bengaluru
- 5 months ago
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Job Description
Roles and Responsibilities :
- Lead a team of telesales agents to achieve daily targets and improve customer satisfaction.
- Develop and implement effective strategies to reduce shrinkage and attrition rates.
- Monitor team performance, identify areas for improvement, and provide coaching to enhance sales skills.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Job Requirements :
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Insurance Sales (Health/Motor/Life)
- Establish & Manage Relationships / Engagement with the Clients.
- Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
- Managing day to day Sales targets (B2C Sales)
- Doing field visits with team
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Ensure that all audit related issues are brought to a close
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: PolicybazaarLocation(s): Bengaluru+ View Contact
Keyskills: sales Team Management Team Handling Sales Process Outbound Sales Telesales Team Leading Outbound Process Shrinkage Bpo Sales b2c sales Attrition
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