Hiring For Bilingual Requirement Customer Support-German and English
- IntouchCX
- 1 - 5 years
- Hyderabad
- 3 months ago
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Job Description
Role & responsibilities
Job Title: Bilingual Customer Support Representative (German & English)
Location: Hyderabad
Work mode: Work from Office
Position Overview:
We are seeking a dynamic, customer-focused individual to join our team as a Bilingual Customer Support Representative, fluent in both German and English. This role is ideal for candidates with strong communication skills, a problem-solving mindset, and a passion for delivering exceptional service. As part of our global customer support team, you will be responsible for assisting customers with their inquiries, providing timely solutions, and ensuring a positive customer experience.
Key Responsibilities:
- Provide support to customers via phone, email, chat, or other communication channels in both German and English.
- Resolve product or service issues efficiently by identifying the cause of the problem, researching, and offering solutions.
- Maintain a high level of customer satisfaction by addressing concerns in a friendly, professional, and timely manner.
- Document customer interactions, including inquiries, complaints, and feedback, into the companys CRM system.
- Collaborate with other teams to escalate complex issues and ensure quick resolution.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Handle bilingual inquiries, ensuring accurate and culturally relevant communication.
- Continuously improve product knowledge and stay updated on new features, services, or promotions.
- Assist with customer feedback and communicate insights to improve the overall customer experience.
- Contribute to process improvements and the development of best practices.
Qualifications:
- Fluency in both German and English (spoken and written). A B2 Certification (or equivalent) in German language is required.
- Proven experience in a customer support or service role, preferably in a bilingual environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult or sensitive customer situations with empathy and professionalism.
- Proficiency in using customer support software (CRM systems, ticketing tools, etc.).
- Strong multitasking and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- A positive attitude and a passion for customer service.
What We Offer:
- Competitive salary and benefits package.
- 2 way cab within company Hiring Radius(25KM)
- A collaborative and inclusive company culture.
- Ongoing training and career development opportunities.
- Opportunities for career advancement within the company.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Bilingual / Multilingual Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: German Language German Translation B2 Customer Support German
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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