Sr. Technical Support Specialist
- Opentext
- 4 - 8 years
- Bengaluru
- 5 months ago
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Job Description
What the role offers:
Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.
What you need to Succeed:
- Hands-on experience troubleshooting Windows Server and Linux Operating Systems.
- Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
- Basic to Intermediate Database knowledge SQL Server, PostgreSQL, Oracle, MS SQL, MongoDB
- Active Directory and/or eDirectory
- Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML
- Web servers such as Apache or IIS and application servers like Tomcat and JBoss
- Proficient in DevSecOps and security vulnerabilities management
- Familiarity with C/C++, Java, JavaScript, VBScript, Python, PHP
- Desired skills
- Identity Management, Access Management, Data Security, Application Security SIEM applications.
- Experience on Cloud technologies AWS, Azure
- Familiarity with containerization tools like Docker or Kubernetes
- Experience in Docker/Kubernetes is a plus.
- Possessing security certifications (CISSP, Security+, CEH, etc.) and Linux certifications (Linux+, RHCE, SCE, SCA, etc.) is an added advantage.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: OpentextLocation(s): Bengaluru
Keyskills: java vb script python troubleshooting php kubernetes c++ ssl apache tomcat docker apache jboss postgresql active directory linux saml mongodb rest oracle microsoft azure access management javascript sql server devsecops aws soap
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