Call Quality Analyst @ Wyzmindz Solutions

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Call Quality Analyst

Wyzmindz Solutions
1 - 3 years
Noida, Gurugram
7 months ago
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Job Description

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.

Key Responsibilities:

Conduct audits of calls, emails, chats, and complaint audits.
Identify gaps, share feedback with agents/teams, and suggest improvements.
Maintain audit reports and highlight key findings for management.
Provide coaching support to improve customer interactions and compliance.
Ensure adherence to processes, policies, and regulatory standards.

Requirements:

Graduate degree or equivalent experience.
Prior QA/auditing experience, preferably in BPO/customer service.
Strong banking experience in customer service will be preferred.
Good analytical, communication, and feedback skills.
Detail-oriented with strong organizational and time management skills.
Immediate joiners preferred.

Job Details:

Organization: Wyzmindz Solution Private Limited
Location: Noida, Sector 63
Work Module: Work from Home

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Quality Assurance - Other
Role: Quality Assurance - Other
Employement Type: Full time

Contact Details:

Company: Wyzmindz Solutions
Location(s): Noida, Gurugram

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Keyskills: Call Audit Good Comm Skills BPO Call Monitoring Feedback Call Calibration

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₹ 2-2.5 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Wyzmindz Solutions

Call Quality Analyst @ Wyzmindz Solutions

Home > Quality Assurance - Other