Customer Support Executive-Voice Process
- Medusind
- 0 - 4 years
- Mumbai
- 4 months ago
- Email to a friend
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Job Description
Medusind
Location: Mumbai(Andheri East)
Shift Time: 5:30pm to 2:30am-Fixed Shift
Experience: Freshers & 1+ year of experience into voice
Educational Qualifications: Any Under Graduate or Graduate
Role & responsibilities
Job Description:
- Outbound calls to insurances for claim status and eligibility verification.
- Denial documentation and further action.
- Calling the insurance carriers based on the appointment received by the clients.
- Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
- Calling insurance companies to get the status of the unpaid claims.
- Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
- Maintain the individual daily logs.
- Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
- Work cohesively in a team setting. Assist team members to achieve shared goals.
- Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies.
- Communication / Issue escalation to seniors if there is any in a timely manne
Please share your resume on na**********n@me*****d.com on call on 8928289***
Job Classification
Industry: MiscellaneousFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: MedusindLocation(s): Mumbai
Keyskills: Voice Support Us Voice Process International Voice Process International Call Center Voice Process Outbound Process Outbound Calling US Process Communication Skills CSE Bpo Voice Domestic Voice International BPO
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Medusind
Medusind is one of the leading healthcare outsourcing service providers from India working with US clients. Medusind provides a comprehensive array of outsourcing solutions backed by robust compliance and quality processes, state-of -the -art technology, and rich domain expertise.
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