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Customer Service Representative @ Call Apoorva

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 Customer Service Representative

Job Description

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
  • Prior international BPO work experience preferred

Working Hours: Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)


Interested Candidate

Kindly Contact: HR Muskan -6281014***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Pune

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Keyskills:   International Voice Process Inbound Calls Us Voice Process

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₹ -6.5 Lacs P.A

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Call Apoorva

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