Benefits Administration Services Associate II
- Conduent
- 2 - 5 years
- Hyderabad
- 3 months ago
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Job Description
About the Benefits Administration Services role:As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.
Our Benefits call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients success.
Requirements
Were looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
- Previous customer service and or call center experience (Retirement benefits a plus)
- Excellent communication skills
- Extensive experience with typing and keyboarding
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED or college degree
- Experience working with healthcare and employer benefits is highly preferred.
- Ability to successfully complete a mandatory paid training program.
Below is what youll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
- Apply to the role and provide your basic profile information (2 minutes)
- Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).
- If you qualify for the role, a recruiter will reach out to discuss the opportunity!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Hyderabad
Keyskills: customer service business services benefits administration compensation employee benefits defined benefits siebel workflows retirement benefits siebel configuration health insurance siebel tools determination insurance operations payroll
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