Lead - T&S Policy Strategist
- Taskus
- 5 - 10 years
- Noida, Gurugram
- 3 months ago
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Job Description
Internal Career Level: P3 (Level 40), Individual contributor
Reporting to: Director, Trust & Safety
Key Responsibilities- Policy Expertise & Guidance: Act as the primary SME for T&S policies, providing clear interpretations, actionable insights, and robust support to operations, quality, and LX teams.
- Operational Alignment: Collaborate with Operations, Quality and LX to analyze policy effectiveness, identify pain points in application, and recommend practical, action-oriented solutions for improved efficiency and consistency.
- Client & Stakeholder Consultation: Act as a policy advisor to internal leaders and client contacts. Provide concise recommendations that balance user safety, product goals, and commercial realities.
- Trend Analysis & Recommendations: Continuously monitor policy application, spot emerging trends or potential issues, and to offer data-driven suggestions or solutions for policy refinement and program enhancement. This may include tracking global regulatory developments and emerging AI to assess how they affect policy design and enforcement.
- Global Collaboration & Scalability: Collaborate effectively across global, multicultural, and multilingual teams, designing scalable solutions to complex, ambiguous problems that drive positive business outcomes.
Qualifications
- 5+ years of experience in T&S policy, operations, content moderation, or a similar analytical and operational role.
- Proven ability to create and refine policy in partnership with large-scale operations or BPO environments.
- Demonstrated experience turning regulatory or legal guidance into frontline-ready SOPs.
- Outstanding organizational skills, with a proven ability to manage multiple priorities and adapt to changing directions with limited guidance.
- Demonstrated experience working effectively across global, multicultural, and multilingual teams, solving ambiguous problems and driving scaled solutions.
- Exceptional attention to detail with a keen ability to spot trends, anticipate potential issues arising from policy application, and offer confident, data-backed solutions.
- Excellent verbal and written communication skills, with the ability to articulate complex policy concepts clearly and concisely to diverse audiences.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Marketing & CommunicationRole Category: Advertising & CreativeRole: Advertising ManagementEmployement Type: Full timeContact Details:
Company: TaskusLocation(s): Noida, Gurugram+ View Contact
Keyskills: regulatory strategist creative writing moderation content writing market research content management proof reading editing secondary research content analysis content review social media marketing qualitative research quantitative research
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